Current version iOS, iPhone 6, current version RingCentral. No ring, no notification. Notification used to work, notification settings for RingCentral app are all set correctly. Account setting are set correctly too, at least they are set as they were when app used to work. This app is nothing but trouble, I miss more calls than I get. For a business product this shouldn't be.
My frustration with this has come from the IOS version. I've discovered that while Android users can swipe the app closed and it continues running in the background, IOS truly shuts the app down and prevents it from running in the background, which prevents incoming calls....
Shelley, Apologize but this is an apple setting not a RingCentral Setting. In an apple device, if you double click your home button and swipe an app upward it closed it and prevents it from running in the background. This is an IOS security policy set by apple. RingCentral cannot remotely launch an app.
But this is not my issue. I am not closing the app. My issue is back. No ring, no notification. Just missing calls. Based on everything else consistently working normal and the RingCentral app working occasionally at best, I'll assume this is the app. Another major disappointment with my RingCentral service. I don't have a desk job. I need this functionality. Is this a known issue?