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chris-isble avatar image
chris-isble asked mike commented

How can I report a suspicious or phishing email ?

Recently, I have been receiving e-mail notifications using a Ring Central reply address, but they are clearly some type of phishing or virus.  The notice will say that I have a voicemail message, but the attachment is a .doc file. A valid message has an audio file attached, and I also get notified on my RingCentral app.

The other claims to be a text message, but again, a .doc file is attached.  Valid text message notifications put the body of the text message directly in the e-mail.

The formatting attempts to look professional, but does not match the RingCentral format I see on valid notifications.

I have been deleting them, but they are arriving with more frequency.

I don't know if there is even a way for RingCentral to do anything about this, but I thought I should let you know.

How does the spammer know that I am a RingCentral customer, or is it just a coincidence?


spam
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kim avatar image kim commented ·
We requested that your case be escalated to Fraud Investigation. 
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mike avatar image mike commented ·
What sort of fake message?  Was it an email that appeared to come from RingCentral? 
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kc-burgess-yakemovic avatar image kc-burgess-yakemovic commented ·
Yes.  Subject is "New Voice Message from <name> <phone number> on Thursday 7th of May 2015 

Attachment is .doc file, which raised the "fake" flag for me.  Filename is ringcenteral_message.doc

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mike avatar image mike commented ·
I just sent you an email, which you can forward it to. Thanks!
Mike 
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kc-burgess-yakemovic avatar image kc-burgess-yakemovic commented ·
Thanks!
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mike answered
Update:   Fake Email Phishing Scam 
Keep in mind that a text message notification from RingCentral will never contain any attachments.   Voice mail attachments from RingCentral will only be .mp3 files and  fax attachments will only be PDF files. We also dont send multiple attachments in a single notification email.

If you are still unsure if an email is malicious you can  open a case. Please include a copy of the email and if possible include a copy of the email header. If you are not familial with how to view the email header visit this page, as the process varies a little bit depending on your email client.  http://whatismyipaddress.com/find-headers


If you are not a RingCentral customer, but wish to report a suspicous email, you can either forward the original email as an attachment to community.support@ringcentral.com or copy & paste the email header and send us the email header. 

Please take a moment to read the full article on the RingCentral Blog.    Tips for Avoiding Phishing Scams






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