Call Handling: how to Forward from Ext to Call Queue?
We have a main number with rc. When clients call this number I want it to ring directly to our receptionist handset, but if she is busy/away from desk I need it to then ring simultaneously to my three supervisors which I have setup in a call que.
Well, if the receptionist is just that and this person does not get calls directly to their phones for other functions then I would just create a group witin the call handeling of the receptionist extension and add the others if the receptionist does not answer then the next in the call flow will be the group that will ring the 3 extensions you want to ring.
To add to Chuck's response go into the receptionist extension, select "forward to other uses phones" as he stated. After adding, then create a RingGroup for those 3 additional devices and have those ring after the receptionist. Set the extension to ring sequentially and place the receptionist phone 1st in line, then the RingGroup.