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Abi Hassen avatar image
Abi Hassen asked mike answered

Conference call failure this afternoon

I had a call this afternoon and one of the expected attendees never showed. after the meeting, I followed up with him only to find out that he called six times and received "all circuits are busy" message. I also had one participant drop off the call unexpectedly. Is this normal? I'm very concerned about this platform if this is a common occurrence. I have been using freeconference.com for free for years and never had this kind of thing happen. I've been on RC for a month only. Not a good start. If this only happens with the conference system, that's fine, but I wonder if this will also be happening when clients simply try to call -- this would be a much bigger problem.
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mike answered
Hi Abi, 

There could be a few different things that might have occurred here so there's not enough information to answer the Question.  It appears you are on the Office Premium plan which will accommodate up to 25 people per meeting.   

If this ever happens again, the best thing to do is gather as much information as you can; number they are calling into, number they are dialing from, date time etc and use this link to  Open a Case.   

Mike
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