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Luis Uribe avatar image
Luis Uribe asked peter-keros commented

Fax Cover Page Settings

Can you please add a feature to edit the Fax cover page to the information we want it to show and not what is registered with RingCentral? i.e. I do not use my RingCentral Fax #, I have my own. I don't want to be doing a custome cover page each time a send a fax. This feature was available in the previous version of Soft phones.
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kim avatar image
kim answered
Luis,  in the new Desktop App for Windows Softphone you can upload your custom fax cover page.  See below. 




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RingCentral Social Team avatar image
RingCentral Social Team answered
This reply was created from a merged topic originally titled Ability to edit the default fax cover page on a Mac.
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bonnie avatar image
bonnie answered
This reply was created from a merged topic originally titled Can I use my custom fax cover pages on a new computer?. I have customized several fax cover pages, but recently got a new computer.


Where are my customization files located and can I bring them over to my new computer?


I don't want to spend the time re-creating all of these.
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peter-keros avatar image
peter-keros answered peter-keros commented
In the latest version of the desktop app (7.5.2), they got rid of this function, requiring allcover pages to be custom and making their current cover pages useless. Considering I used to put in my contact information and the contact information of the recipient, I'm really disappointed.
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peter-keros avatar image peter-keros commented ·
It's telling me that there is no case. Which makes sense, because I didn't open a case, I just used the chat.
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kim avatar image kim commented ·
Peter- they got rid of what function? The 7.5.2 still has fax cover templates to choose from...


 


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peter-keros avatar image peter-keros commented ·
But you can't put in information on the recipient or sender anymore. At least, I just spent the last hour with a chat representative figuring that out. The templates are useless if we can't put in information, leaving us with only the custom option. That "English" page is gone.
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kim avatar image kim commented ·
Peter- do you have a case number so we can look into this? 
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peter-keros avatar image peter-keros commented ·
No, but I have the chat log. The form won't let me attach a PDF, though.
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