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ringcentral35 avatar image
ringcentral35 asked jb-ferguson commented

Nomenclatures

Please explain the meaning of the nomenclature of the Call Log report from RingCentral Portal.  

I'm still dealing to build a good report from it and I found some status from the column Action and Action Result, that I do not understand, for example, what means "Phone Login" ?

Accepted:_______  (self explanatory)
Call Connected:_______ (difference with "Accepted" ?)
Missed:______ (nobody answer or user hung up ?)
Partial receive:_______ (why?)
Phone Call:________
Phone Login:________
Received:_______  (self explanatory)
Rejected:_______  (self explanatory)
Sent:_______  (self explanatory)
Voicemail:_______  (self explanatory)
Transfer:_______  (self explanatory)
VoIP Call:________
FindMe:________
Call Return:________
Incoming Fax:_______  (self explanatory)
Outgoing Fax:_______  (self explanatory)
 
Any other Action that I'm missing ?
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mike avatar image mike commented ·
I'm following up again. Thanks for your patience! 
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ringcentral35 avatar image
ringcentral35 answered mike commented
I will really appreciate if someone can explain with some detail how to understand in a better way the Call Logs... seems simple but is not...
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mike avatar image mike commented ·
We have someone working on this and we'll update the thread when we have more precise definitions.  For now this is the best information we have. 

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regina213 avatar image
regina213 answered
The "Missed" calls always baffle me.  We are set up to ring simultaneously, so when 1 person answers, all the other extensions show a "Missed Call."  Makes the report hard to use.
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williams1 avatar image
williams1 answered ringcentral35 commented
This reply was created from a merged topic originally titled definitions(nomenclatures) for the call log 'Actions' and 'Status' columns?. Is there a complete list of the definitions(nomenclatures) for the call log 'Actions' and 'Status' columns? I am having a hard time deciphering these.
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mike avatar image mike commented ·
We are still trying to get some official definitions for some of these and we'll update the thread when they are available. As far as the Accepted, those are just connected incoming calls,and the Call Connected is the same thing, except an outbound call that connected. 
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williams1 avatar image williams1 commented ·
thanks for merging my question with this other topic, but am I going to get an answer to my question?  the above conversation does not have the information I am looking for.
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kim avatar image kim commented ·
See this article for more information:  Call Log Overview 
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williams1 avatar image williams1 commented ·
I already read this overview and it does explain the meaning for things such as Sip Forwarding, VoIP Call, what is the difference between Accepted or Call Connected; are they different for an inbound call and/or an outbound call????

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williams1 avatar image williams1 commented ·

This is from my call log and the result is the same for both inbound and outbound.  Is it the Action column that decipher how the call was handled? 
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Joseph Owen avatar image
Joseph Owen answered jb-ferguson commented
This reply was created from a merged topic originally titled RIng Central Call Log.

Is there a Key to the different terms used in the call log primarily under "A?

I just called RC Support and they pretty much had no clue what anything meant on the call log. Had a call that I wanted to look into what happened. RC support couldn't tell me anything and didn't want to escalate. The caller stated her experience was completely different from what the call log appears to show, unless I am miss understanding the call log.

Support has not been very helpful so far.

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jb-ferguson avatar image jb-ferguson commented ·
The only "A" in the call logs is "Action", such as "Accepted", "Missed Call", "Hung Up", etc.

I don't know if that's what you are referring to with "A" in the call log.

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