We have a small number of people on our help desk team and are currently using Ring Central to route and field those calls. However, when one of our customers calls the 800 number and it routes to one of the agents, it appears as the end users phone number and not the 800 number. Since many of the agents are using their personal cell phones, calls aren't always picked up due to caller ID being from an unknown number. How can I get these to appear as the 800 number on inbound calls or some how indicate that it is a ring central call and not just a random person calling. We have people using Android and iOS.
Example: Customer calls from 404-867-5309 to our 800-123-4567 help line. when routing to the queue, the number appears as 404-867-5309 on the agents phone. I'd like for the call to have some indication that it is a customer calling into our help line.
Example: Customer calls from 404-867-5309 to our 800-123-4567 help line. when routing to the queue, the number appears as 404-867-5309 on the agents phone. I'd like for the call to have some indication that it is a customer calling into our help line.
