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ringcentral35 asked mike commented

Ring Group v/s Call Queue

Please explain the advantages and differences between Ring Group v/s Call Queue.
At the beginning we start using Call Queue but then we moved into Ring Group type, to better handle several calls at the same time...
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kim answered
Video:  Queue Overview 
Link: RingGroup

Did they cover the difference in your Implementations setup? I see you had Implementations with Ian...he should have explained this in depth...
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ringcentral35 answered mike commented
Yes, Ian, from the beginning, was bringing to us a good implementation setup.
He was always open to clarify our questions, no doubt about it.

I'm just looking for a deeper understanding of these functionalities in order to provide the best solution for each case (we are 3 companies under one umbrella).

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mike avatar image mike commented ·
It's really just a matter of personal preference according to what you want the customer experience to be,and how you want your internal operations to flow.  A call queue can have it's own direct number set up if you want. A call queue would normally be used if you have "departments" set up and a high volume of similar calls that always need to go to the same group/department.  If you set up a RingGroup you can accomplish the same thing but you would want to decide on what your internal workflows are, who you want someones calls routed to if they don't answer, etc.   If you are not sure which is best then you'll want to diced how you prefer your internal operations to function and then see which option more closely suites your needs. 
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kim avatar image kim commented ·
Thanks, just making sure we didn't drop the ball. The success.ringcentral.com has great articles for deeper clarification. 
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ringcentral35 avatar image ringcentral35 commented ·
Kim, I was reviewing the video and the info you posted, but still, is not clear the pros and cons of using Call Queues v/s Ring Groups... Sorry If I'm wrong.
That is why I posted this open question here, maybe other users like me, can share their own experiences...
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