About 3 months ago I called RingCentral sales department and was interested in transferring our Office on Hand Account to your company.
We are a small business and I explained to the representative that we are not sure for how long we are going to use the account, therefore he suggest we will rent the phone and if thing are not going right we can always downgrade cancel the 3 digital lines associated with the account and return them.
I called and ask to downgrade - your reps telling us we under contract and therefore can't downgrade and the rental phones are also under contract so we cannot return them also. I never had thought that RingCentral will try to lie to us like that. I believed you are a reputable company that care about your costumers.
I emailed our account manager and tried to call numerous times no one willing to work with us or understand.
I get the feeling your sale people are directed to sale no matter what. Then the costumer get trapped. We feeling very bad about the experience.
We are a small business and I explained to the representative that we are not sure for how long we are going to use the account, therefore he suggest we will rent the phone and if thing are not going right we can always downgrade cancel the 3 digital lines associated with the account and return them.
I called and ask to downgrade - your reps telling us we under contract and therefore can't downgrade and the rental phones are also under contract so we cannot return them also. I never had thought that RingCentral will try to lie to us like that. I believed you are a reputable company that care about your costumers.
I emailed our account manager and tried to call numerous times no one willing to work with us or understand.
I get the feeling your sale people are directed to sale no matter what. Then the costumer get trapped. We feeling very bad about the experience.
