I have a call queue with 3 users. It is set to ring simultaneously, but for months now, there is 1 phone that will not ring on all calls. It will usually work for a short period of time after restarting the phone or router. 2 users are a Polycom VVX310 and the 3rd is just a user that forwards called to a mobile phone. The phone that does not ring is one of the VVX310 lines.
I have called tech support multiple times regarding this issue and most of the time they mark it as resolved because it works after restarting the phone. I was given additional support by a few agents, but since the company I work for bought the phones from Amazon, there was only so much they could do.
I have completely restored and re-provisioned the phones and we have purchased brand new phones. This issue continues to occur. There seems to be nothing special that will trigger the issue.
I have called tech support multiple times regarding this issue and most of the time they mark it as resolved because it works after restarting the phone. I was given additional support by a few agents, but since the company I work for bought the phones from Amazon, there was only so much they could do.
I have completely restored and re-provisioned the phones and we have purchased brand new phones. This issue continues to occur. There seems to be nothing special that will trigger the issue.