Deskphone: old name is on the physical phone, won't update with new user name

Question

Answer 1 · 2015-06-09T17:40:08Z

danno147 answered Jun 9, '15 lyle commented May 13, '16

Go to PHONES AND DEVICES, click the User's phone and change the name under " Phone Nickname".

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lyle commented · Jun 09, 2015 at 07:50 PM

Thanks, this worked!

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Answer 2 · 2015-06-09T19:42:55Z

ringcentral35 answered Jun 9, '15

Unplug the phone, wait a little bit and re plug to be refreshed.

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Answer 3 · 2015-06-09T19:50:33Z

lyle answered Jun 9, '15

Thank you everyone for your help, changing the "Phone Nickname" fixed it. I was surprised because the nickname was different that what was/is displayed on the phone so even though I considered changing it before I mistakenly assumed that the nickname wasn't related to the problem.

Here's an explanation of what I mean:

Username was "John Doe". nickname was "John's phone" phone displays "John Doe"

change username to "Mike Rowe", nickname still "John's Phone" phone still displays "John Doe"

change nickname to "Mike's phone" phone now displays "Mike Rowe"

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Deskphone: old name is on the physical phone, won't update with new user name

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