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Joe Marshall avatar image
Joe Marshall asked danno147 commented

Call forwarding for main company line

I need to forward all calls to my main company line during a specific time frame (9PM - 3AM).  I'm trying to figure out how to set it up so that when someone calls my number during that time period, the call is automatically forwarded to the number I specify (a non ring central extension number, I need to route the call to a cell phone) where someone can take the call.
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danno147 answered
Program it under advanced rules under call handling
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mike answered danno147 commented
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danno147 avatar image danno147 commented ·
I love me videos - great tool.  You da man Mike!!
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Joe Marshall avatar image Joe Marshall commented ·
I see this works for "call queues".  However I'm not currently using call queues.  Really just need to forward all incoming calls to my main company phone number (not a specific extension) to an outside line (cell phone)
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danno147 avatar image danno147 commented ·
It's the same process for the main number. 
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Joe Marshall avatar image Joe Marshall commented ·
I think I figured it out.  I essentially just created a "fake" extension that has the settings to forward all calls to the cell number.  Then set a rule up to forward all after hours calls to that extension, which in theory should then forward to the cell phone.

I didn't see any options in the rules that would allow forwarding to an outside line, just forward options for extensions.
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danno147 avatar image danno147 commented ·
Hey Joe, that works too.  It also gives you the added benefit to track how many calls.  However, I like the Advanced rules option better.  But in any case, "unconditional forwarding" is the field you use for forwarding to an outside line. 
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