HELP...We just integrated RingCentral with Desk.com. We are having issues regarding phone cases. When we receive, miss, of get a voicemail, it should create a phone case within Desk.com and the identifier should be the user phone number. Instead, we are unable to get phone tickets AT ALL and have created a temporary tool to get email cases. But unfortunately, they are all being grouped together because the from email is "
notify@ringcentral.com".
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