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Nili Kruk avatar image
Nili Kruk asked mike commented

Issue - integrated RingCentral with Desk.com

HELP...We just integrated RingCentral with Desk.com. We are having issues regarding phone cases. When we receive, miss, of get a voicemail, it should create a phone case within Desk.com and the identifier should be the user phone number. Instead, we are unable to get phone tickets AT ALL and have created a temporary tool to get email cases. But unfortunately, they are all being grouped together because the from email is " notify@ringcentral.com".
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mike avatar image
mike answered mike commented
Please send an email to devsupport@ringcentral.com explaining your issue and they should be able to assist you with this one. 

Thanks!

Mike 
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Nili Kruk avatar image Nili Kruk commented ·
Thanks Mike. But we have been back and forth with their tech team for a few weeks now. Was hoping I could find an answer here, within the community 
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mike avatar image mike commented ·
That email goes to the dev team not regular tech support. Did you actually email that address? 

Mike 
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Nili Kruk avatar image Nili Kruk commented ·
I'll check and try if I didn't. Thanks 
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Nili Kruk avatar image Nili Kruk commented ·
We emailed devsupport last week and have yet to receive a response. Any additional recommendations/help would be greatly appreciated. 
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mike avatar image mike commented ·
Can you forward a copy of your sent email to community.support@ringcentral.com and I'll do my best to follow up for you. 

Mike 
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