When attempting to launch or join a RingCentral Meeting the application crashes once the video is initialized. Earlier last week, the application was working just fine and without any issues. Late last week and this week however, nothing but problems. I can join and host meetings with others using video, but once I initialize my own video the application crashes.
I've tried
Windows Error Reporting
I've tried
- unplugging the webcam (Logitech v-u0022) and plugging it back in.
- sfc /scannow
- Disabling Anti-Virus
- All Windows Updates Done
- Latest nVidia driver installed
- Uninstalling and reinstalling the latest RingCentral Meetings application (are there older versions I can download and try?)
- Also installing RingCentral Desktop application
- Anti-Virus full scan
- msconfig > disabled all unnecessary startup applications and services
- Video works fine in the "settings" window.
- Skype works without any problems.
- Google+ Hangouts works without any problems.
- The problem was noticed around last Wednesday.
- All user accounts on this PC are affected by this problem
Windows Error Reporting
Fault bucket , type 0Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: RingCentralMeetings.exe
P2: 2.5.2014.429
P3: 555a02aa
P4: zlt.dll
P5: 1.34335.2013.1205
P6: 555a0235
P7: c000001d
P8: 00085a79
P9:
P10:
Attached files:
C:\Users\dtacker\AppData\Local\Temp\WERB32B.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\dtacker\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_RingCentralMeeti_baa82d86ba92e3c0ba8447e97e210c45816d5ce_0be2bf4c
Analysis symbol:
Rechecking for solution: 0
Report Id: 0496f403-1466-11e5-b9ac-bcaec5920da7
Report Status: 65
Application Error
Faulting application name: RingCentralMeetings.exe, version: 2.5.2014.429, time stamp: 0x555a02aaFaulting module name: zlt.dll, version: 1.34335.2013.1205, time stamp: 0x555a0235
Exception code: 0xc000001d
Fault offset: 0x00085a79
Faulting process id: 0x1604
Faulting application start time: 0x01d0a8728be67c2a
Faulting application path: C:\Users\dtacker\AppData\Roaming\RingCentralMeetings\bin\RingCentralMeetings.exe
Faulting module path: C:\Users\dtacker\AppData\Roaming\RingCentralMeetings\bin\zlt.dll
Report Id: 0496f403-1466-11e5-b9ac-bcaec5920da7