question

Jeff Mitchell avatar image
Jeff Mitchell asked Vlad Agou commented

I am trying to call out from PC Desktop App.

I am trying to call out from PC Desktop App. My understanding is that it should go directly VOIP out of the computer, but instead it routes to my cell phone. Also I did not get the same dial pad when downloaded as the instructions show. 
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

3 Answers

·
ringcentral35 avatar image
ringcentral35 answered
To make outbound calls you must have a digital line available for your Desktop Application.
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Jeff Mitchell avatar image
Jeff Mitchell answered ringcentral35 commented
Thank you very much. Since I have poor cell reception, RC will not aid in cleaning the communication unless I get a digital line to the desk and go VOIP.
1 comment
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

ringcentral35 avatar image ringcentral35 commented ·
What about using WiFi (in case if you have it) with your cell instead of the Data from your provider ?
0 Likes 0 ·
Vlad Agou avatar image
Vlad Agou answered Vlad Agou commented
I can't dial out with my Soft phone, I only have the RingOut option in my settings, and the software is updated to the latest version. How do I dial out??
9 comments
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike avatar image mike commented ·
Hi Vlad, There could be a couple things going on here.  First do you have a digital line for this particular user and are you or they logging in with that number?   Also, You can install the RC Desktop on multiple computers, but, the softphone itself can only be associated with one computer at a time, otherwise only RingOut will be available.  If you have the SoftPhone installed and associated with a different computer, you can log into your account online and deauthorize that computer, and then authorize the other computer.  Reply back here and let us know if you still have problems. 

Mike 
0 Likes 0 ·
Vlad Agou avatar image Vlad Agou commented ·
Thank for the quick reply Mike, we have the full VOIP service with physical and software phones. In the list of Devices, there are no softphones present, so we tried to add one to assign it, but the process takes us to a checkout page asking to pay an extra 38 dollars?? Can you please check our account to see where the problem might be?
0 Likes 0 ·
mike avatar image mike commented ·
Sure,  What is the # for the digital line you are trying to use?  If you don't want to post it here, email it to community.support@ringcentral.com 
0 Likes 0 ·
Vlad Agou avatar image Vlad Agou commented ·
Thank you! email sent to community.support@ringcentral.com

0 Likes 0 ·
Vlad Agou avatar image Vlad Agou commented ·
Hello Mike, I haven't received a reply just yet, what is the turnaround usually?
0 Likes 0 ·
Show more comments

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.