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Christina Mager Apfel avatar image
Christina Mager Apfel asked kim commented

Hardphone no longer rings on incoming calls

I have a Polycom VVX 310.  Recently, it stopped ringing when I have an incoming call.  Does anyone have any insight on how to resolve this issue?
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kim avatar image
kim answered
Christina, please clarify.  You said the softphone no longer rings, then said the Polycom doesn't ring.  Which one isn't ringing? or both? 

Also see  Troubleshooting Calls going straight to voicemail
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Christina Mager Apfel avatar image
Christina Mager Apfel answered kim commented
Sorry about the confusion. It's the Polycom that isn't ringing. I have my account set up so that when I get an incoming call it is supposed to ring on both my cell phone and my Polycom. It only rings on my cell phone.
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kim avatar image kim commented ·
Ok.  Thx.  Please see the link posted above...this will help troubleshoot.  Make sure to check Call Handling & Forwarding to see if the phone is Active & reboot the phone. 

NOTE: the cell phone app will always ring before the hardphone if you have Desktop/Smartphone turned ON.
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