RingCentral App for Windows Crashes when linking 2 folders of Outlook Contacts

Question

question

Reuben Helder asked Jun 19, '15 mike commented Jun 19, '15

RingCentral App for Windows Crashes when linking 2 folders of Outlook Contacts

Problem: !IsNull()

Details: Exception

>>>

!IsNull()

<<<

ESS::Assertion in thread imgSaverTh-4/App/QtLnch (12156) @ x:\workspace\prev_bld_d_win_32_git\src\utils\ByteArray.h:73 in void __thiscall Utils::ByteArray::AssertIsNotNull(void) const

* Stack trace *

ESS::BaseException::GetStack

ESS::BaseException::BaseException

Utils::ByteArray::AssertIsNotNull

ModanoUtils::TemporaryFilesManager::CreateTmpFile

ServiceContact::AbookPALImagesLoader::StorePicture

boost::scoped_ptr<iCore::MsgThread>::operator*

boost::function0<void>::operator()

iCore::AsyncTasker::DoExecute

iCore::MsgParam<iCore::AsyncTasker *,void (__thiscall iCore::AsyncTasker::*)(boost::shared_ptr<iCore::MsgThread::AsyncTask>),boost::shared_ptr<iCore::MsgThread::AsyncTask> >::Execute

iCore::MsgProcessor::DoProcessMsg

iCore::MsgThread::MsgLoop

boost::optional<void *>::operator*

'anonymous namespace'::HandleWinException

Platform::OsTryCatch

iCore::MsgThread::run

'anonymous namespace'::HandleWinException

Platform::OsTryCatch

Platform::Thread::ThreadBodyInternalImpl

QThread::start

_get_flsindex

BaseThreadInitThunk

RtlInitializeExceptionChain

I tried to link two Outlook Contacts folders to my Windows app (they do contain duplicate contacts) and as soon as I did the app crashed.

The only way to open the app again was to delete the two folders located in AppData/Local/RingCentral and restart the app.

Does the app have issues with duplicate contacts in Outlook folders? Is this a known issue?

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Answer 1 · 2015-06-19T18:04:01Z

Reuben Helder answered Jun 19, '15 mike commented Nov 27, '17

Ok I can rule out the duplicate contacts folders issue.
It seems to be an issue with just one folder.

Is there a way to troubleshoot what is causing this? No one else in the office has this issue despite being connected to the same Outlook folder (it is a shared outlook email account).

BTW I am using App version 7.1.4.13446 and if I check for updates there isn't any.

1

1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike commented · Jun 19, 2015 at 06:13 PM

How many contacts are in the folder causing the problem? Can you look through it to see if there are any irregular characters in any of the fields such as: <, /, > etc.

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