Sync Operator hours to Company hours

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jay3627 asked Jun 20, '15 jay3627 commented Jun 21, '15

Sync Operator hours to Company hours

Is there any way to have the User Hours for the Operator extension automatically match the Company Hours? Several times I've set the Company Hours to closed (Memorial Day, for example) only to discover that a caller had pressed "0" during the after hours greeting and the operator extension rang for 5 minutes before going to voicemail. It would be nice if there was an automatic way to sync both sets of hours.

Thanks,
Jay

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Answer 1 · 2015-06-21T00:03:46Z

danno147 answered Jun 21, '15

Not being privy to all your settings; what I've done for clients is set up a holiday IVR. That way you have better control of the company hours, 0 out destination, as well as other one-touch options you may wish to program. With the most important being the 0 out option. So no matter if you are wanting to control a main number, a call queue group, a group of extensions, or individual extensions - the holiday IVR will afford the most easiest option to achieve a holiday closing.

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Answer 2 · 2015-06-21T18:13:44Z

jay3627 answered Jun 21, '15 jay3627 commented Sep 7, '17

Hi Danno,

Wouldn't that entail turning on and off a set of advanced rules every time? We're looking for a simple one-click-and-done solution.

Best,
Jay

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danno147 commented · Jun 21, 2015 at 08:24 PM

Absolutely. So with respect to a "one click and done solution" that's kind of hard since it appears you have two separate locations you want controlled by the single "click". Is there any reason why the main number is not programmed as an IVR? I ask only because that way you can either turn off 0 out option in IVR or program it to go directly to a mailbox (therefore not ring) or even send it anywhere you want.

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jay3627 commented · Jun 21, 2015 at 09:13 PM

The main number is programmed as an IVR. During company hours (M-F 9-5), caller can press 0 to transfer to operator and "no action" also transfers to operator (which is desired and expected behavior). After hours, pressing 0 goes straight to a mailbox and no action is disconnected. So far, so good.

If we close early on a particular day, or close for a holiday, it 's intuitive enough to adjust the company hours. But adjusting the user hours for the operator extension is less intuitive. I can see why it's necessary to have user hours for the other extensions, or a call queue, but isn't the operating extension aligned to company hours in most system set ups? Seems like that should be an option under user hours for the operator.

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