question

John Vasilica avatar image
John Vasilica asked mike commented

Transfer Polycom vvx 310 from Ringcentral to another voip provider

Several months ago I cancelled my Ringcentral account and moved to a different voip provider. When I was with Ringcentral, I bought a Polycom vvx 310 from Ringcentral and now I want to use it with my new provider. However, something is not right and cannot use it with my new provider. My new provider provided me with all the SIP credentials I needed to enter into the phone and get it started. However, when I enter it into the phone, nothing happens. I go into the settings and see that in the network settings it for some reason says it's connected with ringcentral information but I am no longer with them.

My question is, how can I remove/delete/unlock from Ringcentral and be able to enter another companies SIP credentials so I can use it with my new provider?
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

3 Answers

·
John Vasilica avatar image
John Vasilica answered mike commented
Hi Mike,

I tried those commands with little success. Any other possible solutions?
1 comment
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike avatar image mike commented ·
Give us a call. Here are the contact numbers depending on where you are located:  http://success.ringcentral.com/RCCallSupport

0 Likes 0 ·
mike avatar image
mike answered
If you need to unlock a phone use the following link to open a case and let us know the serial number: 
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

John Vasilica avatar image
John Vasilica answered
I no longer have an account anymore with Ringcentral. My account with them got deleted after I left Ringcentral a couple of months ago.
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.