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vanishree avatar image
vanishree asked regina213 commented

How to listening to someone's call without Call monitoring feature

Other than Call Monitoring if there is a way we can have this employee connect to some of the other brokers phone call so that he can listen in from time to time for learning purposes, like
1. an alternative be to have one of the extra phones available for him to plug into someone else phone to listen in
or
2. , are there any types of headsets where a supervisor can listen into the call of someone they supervise
call monitoringlistening to calllistening without call monitoring
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danno147 avatar image
danno147 answered
On #1, have you considered call recording?  On #2, there are several headset options.  They are commonly referred to as "Y Adapter Trainer".
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regina213 avatar image
regina213 answered regina213 commented
Does the Y Adapter solution work for wireless headsets?
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danno147 avatar image danno147 commented ·
Read this....

http://www.headsetsdirect.com/blog/headsets-direct-wireless-headset-training-adapter/




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regina213 avatar image regina213 commented ·
You are my hero!  I have been told by out Wireless Manufacturer (Logitech) that something like this does not exist.  So I am definitely going to give this a shot!
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danno147 avatar image danno147 commented ·
And then let us all know if it works - ok?.  Usually when a sales rep/manufacturer says 'it doesn't exist' that is simply code for "we don't have it".  And Communities such as this are much better sources for information.
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regina213 avatar image regina213 commented ·
I have already ordered ($39.95) and it's on its way ($11 Ground Delivery).  I will definitely keep you posted.  While the Call Monitoring feature for Ring Central would have been perfect, apparently we do not have the Premium Account type required to access this feature :-(
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regina213 avatar image regina213 commented ·
Hi Champion- just FYI, this option does not work for wireless phones, but they have another option.  Unfortunately, the secondary option does not work with OUR wireless headsets.  So- back to upgrading our service.  
Thanks for the effort!!
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