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ringcentral35 asked mike commented

Desktop App 7.2.4 goes to front

Is just us or is a known issue? We have the switches off to keep the app at the background when an incoming call is ringing. Works fine with internal calls directly to the extension but if is a Ring Group call goes to the front again...
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mike avatar image
mike answered mike commented
Hi Claudio,  This does seem to be an issue when you have groups set up. Our engineers are aware of this, but you are welcome to open a case and let them know which account the problem is with. 

Mike 
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ringcentral35 avatar image ringcentral35 commented ·
If there is an known issue, I want to trust your engineers are working on this with high priority, so, should be faster than opening a case...
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ringcentral35 avatar image ringcentral35 commented ·
I have a question Mike, If I'm start using the RC app inside the WiFi "umbrella" and while keep talking I'm start walking outside of the office (without WiFi), the app handle the call smartly without drops ?
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mike avatar image mike commented ·
Yes, as long as you have a sufficient 3g/4g signal and data is turned on, it will switch seamlessly. 

Mike 
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