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david-grierson asked david-grierson commented

High CPU Usage

using the softphone on laptop and by all accounts happy but it is using up more than double the process power of my colleagues causing lagging on my laptop, usage is currently 408,785k 
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mike answered
Hi David, That does sound a bit high. What version of RC Desktop are you currently running? 
Our latest release at this time is 7.2.4
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david-grierson answered david-grierson commented
Hi Mike, currently using 7.2.4.15096 (updated yesterday) this issue with the high usage was also happening when I was using the other version 7.0.5
i checked today with a colleague and she was running at 239,656k which i also thought high but tbh I think i ould be happier with her usage than mine. 
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mike avatar image mike commented ·
I'll need to do a little research to see what range is normal. Mine is at 452k and I'm not seeing any lag so it could be something else, or a combination of things.  Lets start by taking a quick look at your computer's resources. 

Can you open a command prompt on your computer and type:   msinfo32  and press enter, and then take a screenshot and post it here?
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david-grierson avatar image david-grierson commented ·
taken a screenshot Mike but it wont let me post it 

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david-grierson avatar image david-grierson commented ·
do you an email address and i'll mail it 
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mike avatar image mike commented ·
You can send it to community.support@ringcentral.com

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david-grierson avatar image david-grierson commented ·
okay thanks, on its way 
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