Recommended Wireless Headsets for Desktop App

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admin asked Jul 13, '15 gwf-it-department commented Mar 11, '20

Recommended Wireless Headsets for Desktop App

I'm looking to replace/convert our desktop voip phones to just a wireless headset and the softphone app, but I'm not wanting to spend $300 on a headset plus the adapter to make it function with the softphone as I just purchased new phones and headsets last year. Is there one your company has used succesfully? What headset would you recommend? Could we use just use any wireless headset with a usb adapter? Thanks!

headset

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mike commented · Jan 13, 2016 at 06:32 PM

Hello Asad,

Sorry for the delay on this one, but I have confirmed that the following supported
Plantronics headsets provide the following call management capabilities -

answer a call
end a call
hold a call
mute a call
increase/decrease volume

Let me know if you are still having trouble with picking up the call and I'll obtain some step-by-step instructions.

Mike

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mike commented · Dec 22, 2015 at 03:37 PM

Hi Susan, I see from your screenshot you are on version 7.4. We are in the process of pushing out 7.5 which is actually the version that supports this. I'll will send you a download link for the latest version if you want to manually update it, or, you can just keep using the "Check for Updates" link in the application if you wish.

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susan-haddock5115 commented · Dec 22, 2015 at 04:10 PM

Thank you so much! What information do you need to send it to me?

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mike commented · Dec 22, 2015 at 04:13 PM

I emailed the link to the address you used when registering here on the Community.

Mike

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susan-haddock5115 commented · Dec 22, 2015 at 04:30 PM

Thank you!!

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Answer 1 · 2015-07-13T21:56:21Z

ringcentral35 answered Jul 13, '15 admin commented May 16, '18

First important think to be considered: RingCentral Desktop Application (Win or Mac) does not support (officially yet) remote answering/hangup from a wireless headset/earpiece. Considering the first point, you will need to answer/hangup directly at the front of the computer. Then, any wireless headset+mic for PC/Mac should work fine. We use Jabra 9470 series (with regular desktop phones), this wireless headset is very good and it has a PC connection by USB, but again, you can't get full advantage of the remote answering/hangup button.

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admin commented · Jul 13, 2015 at 09:58 PM

Thank you, Claudio, for the information!

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mark1222 commented · Jul 14, 2015 at 01:58 PM

Go to Ebay for great discounts on Plantronics & Jabra headsets. Should be noted that RingCentral does not support the major headset vendors, although their software is available & both vendors would provide corporate support to RingCentral. You would have to operate the Soft Phone manually. We elected the Plantronics CS Voyeger Legend.

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ringcentral35 commented · Jul 14, 2015 at 02:42 PM

We use several Plantronics Voyager Legend paired with Cisco's 525G and Cellphones as well, with very good review from our users. But since this devices are using Bluetooth, the range is far less than others based in DECT technology.

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mark1222 commented · Jul 14, 2015 at 07:30 PM

Yes. Agreed. You will just have to set priorities. We use the headset with our mobil phones as well as out office phones. For us that was more important. If roaming distance is your priority, then the DECT system would better suit your needs. BUT I WOULD RATHER USE THE SOFT PHONE EXCLUSIVLY!

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admin commented · Jul 14, 2015 at 07:32 PM

Thank you, Mark, for your suggestions too!

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Answer 2 · 2015-08-26T20:10:48Z

vince-savoldi772 answered Aug 26, '15 admin commented Jul 6, '17

I use a basically cheepo $50 Logitech wireless headset with my computer. It works perfectly, the only desire would be some noise cancelling features that the slightly more expensive headsets have. I can easily walk 30-40 feet away in the same room but walls and doors are an issue. (It is using Bluetooth and comes with a USB dongle)

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regina213 commented · Aug 27, 2015 at 01:30 PM

We use the Logitech ($90) and find the noise cancelling substandard for our contact center. ;We are experimenting with a Plantronics for that reason.

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vince-savoldi772 commented · Aug 27, 2015 at 03:01 PM

I have the h800 both at work and home... I'm thought they were only $50 but guess I was wrong... http://www.amazon.com/gp/product/B005GTNZUM?psc=1&redirect=true&ref_=oh_aui_detailpage_o02_s...

Today they are $69.99 (Amazon) or 99.99 on Logitech's site. If I could change anything about them it would be for 2 more hours of battery life.

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admin commented · Aug 27, 2015 at 03:03 PM

Regina, that makes sense. :) I have plantronics for my operator desks, but for my individual offices I didn't want to spend as much as we don't have a contact center.

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regina213 commented · Aug 27, 2015 at 04:28 PM

We are using the Logitech h800. We like the wireless aspect, but our callers are able to hear clear words from other conversations.

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vince-savoldi772 commented · Aug 27, 2015 at 04:35 PM

Yep that's where the noise cancelling features would work better if you are in a noisy environment.

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Answer 3 · 2015-12-18T19:54:25Z

mike answered Dec 18, '15 andy-stadtlander commented Feb 4, '20

Below are a few recommended Plantronic devices.

Blackwire C725
Savi W710
Voyager Focus UC
Voyager Legend UC
Encore Pro HW710

You can view the following page for more details: Plantronics Integration with RingCentral for desktop

In addition, the list below should be compatible (not necessarily recommended, may not have full call control capabilites).

APU-75
Blackwire 200 Series
Blackwire 300 Series
Blackwire 400 Series
Blackwire 500 Series
Blackwire 600 series
Blackwire 700 Series
Calisto 600 Series
Calisto 800 Series
Calisto 240
Clarity 340
CS50/60-USB
DA45
DA70
DA80
Entera USB
MDA200 Audio Switcher
Savi 400 Series
Savi 700 Series
Savi Office
Voyager Edge UC
Voyager Focus UC
Voyager Legend UC
Voyager Pro UC

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ron-kanter10280 commented · Feb 06, 2019 at 04:13 PM

After over two years, I still cannot get an explanation from RC why they only support Plantronics. In our experience Jabra has better sound. Every other phone app support Jabra.

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andy-stadtlander commented · Feb 04, 2020 at 03:44 PM

Can we bring this topic back up? I was told today by RC Support that these "approved" headsets don't work in Glip: https://support.ringcentral.com/s/article/Recommended-Headsets-and-Speakers?language=en_US

I bought a Plantronics Blackwire 725 because it was approved, but the physical button on the headset doesn't answer a call or hangup, when in a meeting it won't mute/unmute.

I think it's time to get integration into Glip for these headsets!

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Answer 4 · 2015-12-18T19:56:27Z

isay answered Dec 18, '15

This reply was created from a merged topic originally titled problems answering calls using desktop+app+with+headset. I am trying to take calls using the ring central desktop app with a headset when I am away from the office. It works for a couple of calls, and then stops letting me answer the calls. We get hundreds of calls, and have only one person to answer them, so we don't offer to let people hold too long, and they are not asked to leave a message. The error message I see from ring central says we have reached the maximum number of forwarded calls to a number. I don't know what that means.
I have called the support folks and they advised me to uninstall and reinstall the app, which I did. Again, it works for a couple of calls, and then the answer button stops responding while the call log scrolls by my screen.
HELP!!

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Answer 5 · 2015-12-22T15:31:03Z

ringcentral35 answered Dec 22, '15

This reply was created from a merged topic originally titled Wireless Headset. Finally..., RingCentral starts supporting wireless headsets, now we can use the Plantronics headset to mute, hold, pickup, hang up, when plugged in or Bluetooth connected to a Windows computer. Good news...

Now PLEASE activate support for JABRA headsets...

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Answer 6 · 2015-12-27T20:31:46Z

mark-roseman648 answered Dec 27, '15

Very glad to see the new headset controls integration starting to appear. Not asking for an ETA, but is extending this support for the Mac softphone in the works?

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Answer 7 · 2016-01-15T00:01:35Z

mike answered Jan 15, '16 gwf-it-department commented Mar 11, '20

Good News! We've just added some basic operating instructions for the recommended devices. You can view them here: Recommended Headsets for the RingCentral Desktop App

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gwf-it-department commented · Mar 11, 2020 at 08:23 PM

How about Jabra Engage 65?

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Answer 8 · 2016-01-15T00:15:21Z

mike answered Jan 15, '16

This reply was created from a merged topic originally titled Provide support for wireless headsets and bluetooth devices..

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Answer 9 · 2016-04-20T23:04:29Z

Matt Hradek answered Apr 20, '16

This reply was created from a merged topic originally titled Polycom VVX 410 - wireless headset recommendations. I have an office using Ringcentral on Polycom VVX 410 phones that were procured through Ringcentral. Our old Plantronics CS540 headsets are not working properly with the polycom phones. When we pick up a call, the headset works fine, but then after several seconds, the headset turns off, the call remains on, and you have to tap the headset button again to make the headset work.

Does anybody have a troubleshooting to help fix this particular situation? Is there a configuration change or something we can make on the desk phones?

Even if you don't have a troubleshooting tip, can you recommend a wireless headset that you know works well with the VVX410 when it is powered by Ringcentral? We might just get new headsets if that is going to work better.

Thanks!

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Answer 10 · 2016-04-20T23:47:44Z

brandon-scivolette1312 answered Apr 20, '16

I'm assuming you have the required hookswitch to connect a Polycom phone with a wireless headset? Regarding your second question, we use CS530 headsets with the 410 VX and they work great.

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