question

rcuser310 avatar image
rcuser310 asked rcuser310 commented

trouble+with+voicemail

We are new to ring central. We have 3 ext. Two are for phones and one is for the fax. We have three phones. We were getting an indicator on all users Yealink phone when we received a voicemail and we could check it from our phones. We no longer get an indication on our phones or can check our voicemails from the phone. We have a group set up that includes 2 ext and the messages are supposed to go to the group. Does anyone have any idea how to make the messages accessible both by listening to on the phone and accessing through the RC website?
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

2 Answers

·
ringcentral35 avatar image
ringcentral35 answered rcuser310 commented
Just dial the extension, interrupt the greeting with * (Star key), enter the pin number and voila!
5 comments
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

rcuser310 avatar image rcuser310 commented ·

Thanks


1 Like 1 ·
rcuser310 avatar image rcuser310 commented ·

Aha! That worked. Is there a way to get an indicator on the phone so we know we got a message? That is part of the problem. It was showing us a little envelop but now it doesn't.


0 Likes 0 ·
ringcentral35 avatar image ringcentral35 commented ·
Depending of the model of the phone, you should find a red led light, or as you said, an icon as envelope, indicating there is a voicemail waiting to be reviewed. If not indicator means no message.
0 Likes 0 ·
rcuser310 avatar image rcuser310 commented ·

That's the conundrum. We will get a message. We will get an email letting us know, but nothing on the phone lights up and there is no envelope? So we've ended up missing message because I didn't realize we had any-but they were on the computer.

(also, thank you so much for the help. I have been struggling so much because I am not very tech-y)

0 Likes 0 ·
ringcentral35 avatar image ringcentral35 commented ·
So, in this case, please open a case asap, and share your results if you have a chance: https://service.ringcentral.com/login.asp?p_next_page=RCSupportPortalCreateNewCase
0 Likes 0 ·
mike avatar image
mike answered
And this page shows how to do it online. 
Checking your Voicemail, Faxes, and Sent Items through the RingCentral Online Account
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.