Fax: Sender's Name on Cover Page

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emjay asked Jul 21, '15 mike commented Jan 6, '17

Fax: Sender's Name on Cover Page

How do you change the fax sender's name to the user that is sending fax rather than the administrator's name?

Thanks,
EmJay

fax name on fax

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mike commented · Oct 28, 2015 at 10:31 PM

EmJay, If you log in to the main number plus one of the 9 extensions, the fax will show that it's from the name assigned to that extension.

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Answer 1 · 2015-07-21T14:10:45Z

jb-ferguson answered Jul 21, '15 mike commented Nov 11, '19

The fax sender's name is based on the name of the extension they are assigned. When they log into the RC Portal using their extension and click on the "Fax Out" icon (on the far right of the main menu, under the "Log Out" icon), the fax will use their extension name. Likewise if they send out a fax under their own extension using the Desktop app or mobile app.

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1 |1000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Shea Geist commented · Oct 28, 2015 at 09:38 PM

Our doesn't see to be working like this. As the super admin, all the faxes are showing up from me.

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mike commented · Oct 28, 2015 at 10:29 PM

If you have any other extensions set up, log in to one of them and it should do as Jan explained above.

The fax sender's name is based on the name of the extension they are assigned

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cory-tomlinson2756 commented · Aug 04, 2016 at 02:55 PM

I have this exact same problem. The Super User appears as the sender when sending the fax from email. So there is no logged in user. It *should* be using the information provided in the settings for the extension.

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mike commented · Aug 05, 2016 at 10:13 PM

Cory, Do you have the same email address for the Super Admin in the Outbound Fax Setting for another user/ext on the account. I just tested this from another extension and it does not use the Super Admin's info.

Log into the web portal and check each user's outbound fax settings to see what email address is set up. I'm guessing the email address you are sending from is also the Super Admins?

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cory-tomlinson2756 commented · Aug 08, 2016 at 03:09 PM

I am doing Send As from Outlook using the mailbox associated with the extension. There are no other emails configured to allow sending fax from this extension.

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