We are a new customer and had 3 of our initial 20 phones not work on arrival. Got 3 replacements and that solved the problem for 2 out of 3. Got another replacement for the third and still no luck. Tried a third one and still not up and running. I have had 3 phones and 4 days worth of one of my employees not being able to work. I would think this should be something that is easily fixable, but they can't seem to get their programming act together. All phones are plugged into the same switch at our office so it is an identical setup to the other 19.
Getting a little frustrated and ready to drop RC at this point since I'm still in the trial window.
The best tech support said they could do was escalate the issue and that I should hope for a call within 48 hours. How is that an acceptable timeline after I have already been down for 3+ days?