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Paul Gustafson avatar image
Paul Gustafson asked kim answered

Mac soft phone resource issue (ie, bloatware much?)

Check out how Office@Hand (RingCentral from AT&T) stacks up against other applications on my mac:



Why is this such a memory hog? Is there a config issue? When will this get fixed?

If this is the way it is... I don't think we can use it. Our use case involves looking at Office documents (Word, PPT, Excel often all 3) WHILE were on the phone, WHILE checking the Web too.

Also -- I feel like the six weeks we've wasted trying to tune our AT&T managed router and firewall aren't going to help resolve the real issue:  bloatware.

Thanks in advance for any advice you can share.

Best,

Paul G.



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kim avatar image
kim answered
Paul, apologies for the delayed response.

Launching RC for our Mac, we am getting the same amount of memory being reserved.  This should not be a concern.  Your Mac will dynamically tap into the hard drive for additional memory if it's beginning to run out. If you have anywhere close to a modern machine, 250 megabytes of RAM usage for an application like this is considered normal and should not be detrimental on a healthy machine. The softphone is merely holding that memory for operating purposes.

I would be concerned when the softphone is maxing out the CPU, is continuously stalling/crashing, or jumps to much, much higher numbers for memory utilization.

Regarding the QOS issue, please see : How do I troubleshoot Call Quality issues - QoS?

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