Google Chrome Extension "Contact Not Found" (***) prefix

Question

Answer 1 · 2015-07-31T17:45:31Z

mike answered Jul 31, '15 mike commented Nov 27, '17

Todd, we learned that this is a known issue. You'll want to open a support case, and in your notes please include reference "RC-53877"

Open a Case

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Todd Frusti commented · Oct 21, 2015 at 03:15 PM

Mike, thanks for your reply. Is this known issue one that can be resolved or is it a future patch? I've opened three support cases regarding this issue and the response I get is "RingCentral currently does not support this feature" (syncing Google contacts in the Google Chrome Extension). Obviously communication failure, but frustrating. Should I continue to pursue or wait for a future patch with the RingCentral Google Chrome Extension?

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mike commented · Oct 21, 2015 at 10:37 PM

Hi Todd, this issue is in a queue to be fixed, but there's not an ETA for the patch at this time.

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Answer 2 · 2015-12-15T16:30:27Z

Todd Frusti answered Dec 15, '15 kim commented Feb 22, '17

Thank you for resolving this issue in version 2.5.0 of the Google Chrome extension. The extension is now synchronizing with all of my contacts!

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kim commented · Dec 15, 2015 at 04:40 PM

Todd ~ Thank you for letting us know...

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