question

danno147 asked Aug 11, '15 danno147 answered Aug 17, '15

Reply Feature on RC4W not Working on Latest Version

In previous version, when a new call 'popped' up (in the APP), you could hit the REPLY key and either type in a custom reply or a canned reply. The caller could then respond (1 for yes, 2 for no, etc.) and that response would appear in the APP. It is no longer working on the new version so I opened a service ticket (#03804722) to which the tech was not sure why the feature no longer works but instructed me to add my issue to the Community - therefore my post.

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danno147 answered Aug 11, '15

The tech also requested I post as a recommended feature but thought that would be kind of silly since not sure why I would suggest a feature that was already a feature as a new feature because the feature is not working. I always feel like this when I call tech support!

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mike answered Aug 11, '15

Thanks Danno,

I'll look into this and let you know what I find out.

Mike

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mike answered Aug 11, '15

Sorry about that... This post wasn't really necessary. If it's an existing feature, you just need to open a case, which you already did. It's been escalated to Tier 2 support. If you don't hear anything in 24 hours, send me a direct email.

Mike.

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danno147 answered Aug 17, '15

Just wanted to update everyone on the status....
Worked with Level 3 support (the tech was simple awesome I might add), and we were able to duplicate and create error logs. So everyone is in agreement the feature is no longer working. Developers are working to isolate the issue in order to create a patch and/or fix. If you run into the same issue - reference (#03804722).

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