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alex12 asked mike answered

Polycom phone has been randomly dialing other in office extensions without me pressing any buttons.

My Polycom phone has been randomly dialing other ringcentral extensions without me pressing any buttons. I'll be away from my desk and suddenly hear our hold music trumpet out of my office and auto attendant asking me to hold a moment while it connects me.  This isn't happening with any other phones in the office. What's the deal?
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andy-thompson150 avatar image
andy-thompson150 answered
Hi Alex,

Are you using a touchscreen phone?  Did you purchase the device from RingCentral?  If so, how long ago did you purchase the device?
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alex12 answered
I am using a touch screen phone (VVX 500) and we purchased the phone less than 60 days ago.
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alex12 answered
We purchased them from RingCentral, yes.
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mike answered
HI Alex,  It's sounding like you may have a defective phone. Can you give us a call to verify and we'll help get it exchanged if it's confirmed defective. 
Defective Equipment Return Policy

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