question

colucci avatar image
colucci asked colucci commented

Error message - cannot receive fax

I am getting this is the error message - what does it mean and how can it be resolved:  "An incoming fax could not be received because a proper connection with the sender's fax machine could not be established."
topic-default
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

·
kim avatar image
kim answered colucci commented
Setting message to private.  What is your phone number and what is the number that is faxing you (if you have it). I'll look at it on the back and and test. 

Kim 
5 comments
1 |1000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

colucci avatar image colucci commented ·
I have opened a case regarding this issue but have had no response.
0 Likes 0 ·
kim avatar image kim commented ·
What is the case number and i'll follow up with it...
And something to note, not all POTS line fax machines are compatible to send VoIP faxes...
0 Likes 0 ·
colucci avatar image colucci commented ·
That may be the issue (whatever it means!) as these are the only ones I cannot receive.  The case number is  03845844.  Thank you!
0 Likes 0 ·
kim avatar image kim commented ·
I've follow up with the case owner - she'll be contacting you shortly. 
0 Likes 0 ·
colucci avatar image colucci commented ·
Thank you
0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.