question

aet2hagai0sh avatar image
aet2hagai0sh asked aet2hagai0sh answered

LDAP/Corporate Directory errors

I've rebooted one phone since the Corporate Directory feature was announced. The Directory isn't available on the phone and the phone's logs are flooded with the following error:
ldapData::ldapConnBind:ldap_x_bind_s - rc=0xffffffff <Can't contact LDAP server>
The phone has picked up the following configuration from the provisioning server:
dir.corp.address=" ldaps://cd.ringcentral.com"
dir.corp.autoQuerySubmitTimeout="2"
dir.corp.baseDN="dc=ringcentral,dc=com"
dir.corp.filterPrefix=""
dir.corp.port="636"
dir.corp.transport="TLS"
dir.corp.user="uid=1682458013,dc=ringcentral,dc=com"
Is there something I'm missing? I appear to be able to telnet to that address and port, so outbound connections to it are working and something is listening on the other end. If you need any additional logs, just let me know.
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mike avatar image
mike answered
For something like this, you'll want to open a support case. Be sure to include the serial number for the device you are having the issue with.  Open a Case
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aet2hagai0sh avatar image
aet2hagai0sh answered
Thank you, Mike. I wasn't sure where the breaking point between this area and the support case section was. I'll move this over to a case now.
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