Desktop App Version: 18.104.22.16873
OS: WIndows 10
Set up: My office currently has (5) Polycom IP phones, the majority are VVX 310/410. Each user also has a Plantronics wireless headset, specifically: CS500 Series - Over-the-ear (CS530).
Question: I've been playing around with the features and settings and realize that we aren't using the full functionality of the desktop app. Our users will primarily use the HUD to watch presence and the app to view messages, send texts and faxes. But, I realize that we can't actually control the call (once it has been answered) via the desktop app. Features like transferring, hold, etc aren't available on the app while we are in a live call. Also, while testing these features (using test calls since our headsets aren't linked to the app) I realized that when I answered a call via the desktop app it did not reflect that on our desk phones.
NOTE: I am going to try an attach a screenshot of the in-call features we cannot use currently, if this process eventually allows me to attach one.
Thoughts: I'm guessing that our current configuration is somehow bypassing the desktop app, when it should actually be linked with our phones and headsets.
Configuration: Currently we run the ethernet connection from the wall directly to the desk phone, and then an ethernet connection from the phone to the computer. Any suggestions for how to also include the desktop app in this configuration? And how to have our headsets identified by Windows?