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coulter avatar image
coulter asked kim commented

Deleted call logs, lost call recordings. Any chance to recover?

I cleaned my call log which in turn removed my call recordings. There is a very important recording I need to get back. What can I do?
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mike avatar image
mike answered
Sorry for the delay on your post. Do you still need help with this? if so please reply with the main number on your account. We've made this a private message so it will not be viewed publicly. 

Mike 
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coulter avatar image
coulter answered kim commented
Yes, I need all call recordings that were deleted restored as soon as possible, as we have to keep them for liability reasons due to the nature of our business.
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mike avatar image mike commented ·
Please reply with the main number on your account and we'll try to get these restored as quickly as we can. 

Mike 
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kim avatar image kim commented ·
They were purged on 8/19: 


I will have it retrieved to 1/1/2015:  
This will pull the call logs, you'll have to see if call Recordings are retrieved as well.  Let me know.

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coulter avatar image coulter commented ·
Everything is restored. Excellent speed and service to both of you!
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kim avatar image kim commented ·
Great!  Glad to hear!  Would you mind taking our 30 second survey?
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coulter avatar image coulter commented ·
800-381-3345
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