A few days ago I started noticing that faxes were not going out. I noticed a little red "x" when I looked in my outbox, which apparently means that SoftPhone is not synchronizing with on line account. I then noticed that SoftPhone is not retaining the password I enter and save (I notice less digits). Now, in order to send a fax I have to go into my online account, change the password in SoftPhone and re-save it, click the synchronize manually button, and then eventually the faxes go out. I have version 6.05.001.50 (32-bit) of SoftPhone, which was re-installed remotely by tech support after I attempted to use the new RC desktop app which unfortunately does not have some of the SoftPhone features that I need.
Can anyone give me a solution to having SoftPhone retain the correct password so it synchronizes with my online account? I am desperate!