We provide VoiceMail transcription services for a number of RingCentral customers. We currently transcribe about 3,500 messages per month.
Recently we've been receiving a number of messages with a zero byte length recording which of course we can't do anything with. We are currently receiving 3 to 10 such messages per day.
Since we don't have a RingCentral account, we can't contact their support directly. Although we've encouraged our customers to contact RC directly as a matter of good customer service we would like to help our mutual customers. We also have additional information and resources that a typical customer might not have access to.
If anybody else is experiencing this issue, we encourage you to report the problem as it is not an isolated issue. If anybody has a contact at RingCentral that would be willing to speak with us. Please send them our way.
John Fabrega
Line1/TalkScribe
John@Line1.com
Recently we've been receiving a number of messages with a zero byte length recording which of course we can't do anything with. We are currently receiving 3 to 10 such messages per day.
Since we don't have a RingCentral account, we can't contact their support directly. Although we've encouraged our customers to contact RC directly as a matter of good customer service we would like to help our mutual customers. We also have additional information and resources that a typical customer might not have access to.
If anybody else is experiencing this issue, we encourage you to report the problem as it is not an isolated issue. If anybody has a contact at RingCentral that would be willing to speak with us. Please send them our way.
John Fabrega
Line1/TalkScribe
John@Line1.com