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Problem with Corporate Directory on Polycom Phone

Account Type: Office
Desktop App Version: 7.3.1.16173
OS: WIndows 10

My office has (1) Polycom VVX 410 and (4) VVX 310. Each phone now has a "Corporate Directory" selection available, but when I choose the option I get "Please try again". It's the same on every phone. I'm not sure if this is a prerequisite or not, but we do have a company/corporate directory enabled for caller access.

I'm guessing there is a preliminary step I must complete to use this feature but I'm not sure what it is.

Any advice?
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mike answered brandon-scivolette1312 commented
Hi Brandon, for that error, we'll need to have you submit a case and include the serial numbers for the phones that are not working.  Open a Case
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brandon-scivolette1312 avatar image brandon-scivolette1312 commented ·
Sounds good, I'll do that now. Thank you.
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