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Francine Schulke avatar image
Francine Schulke asked mike answered

How to schedule callback solution?

Does RC offer this?

Customers, after being informed of longer-than-average wait times, can opt to receive an outbound callback from an agent once he or she is freed up to assist the customer.

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danno147 answered
Yes, but it is with their InContact Call Center package.
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mike answered
Danno's correct. the Office and Professional plans do not include this. If you'd like to learn more or requet info about the RnigCentral Contact Center (inContact) visit this page:  http://www.ringcentral.com/contact-center/overview.html
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