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shari-sullivan avatar image
shari-sullivan asked Joseph Owen commented

Calls on hold going to hands free?

Here's the scenario -- I have a call to be transferred so I click transfer and then dial the extension. If t hat person does not answer and I try to go back to the call, it always always will be on hands free.  Why?
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mike answered Joseph Owen commented
Hi Shari,  I have not heard of this so we'll need to gather some more details. Can you tell us what device type and OS version you are using? 
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Joseph Owen avatar image Joseph Owen commented ·
Will do.
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shari-sullivan answered mike commented
We have Cisco SPA525G phones and our version is 7.5.7   -- and I'll take all the help I can get.

Thanks,
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mike avatar image mike commented ·
Hi Shari,  I think you'll want to open a support case for this one and provide more details.  Open a Case
Let them know the serial number of the phone, and the keystrokes that are causing the issue. For example, when you resume the call you either press the Resume softkey or the flashing red line button for the call or the Hold hardkey. 


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