Shared Lines: Visibility of "Calls On Hold" on all hand sets

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mark12345678 asked Sep 10, '15 jb-ferguson commented Sep 10, '15

Shared Lines: Visibility of "Calls On Hold" on all hand sets

We have 3 Cisco 303 hand set phones. We have 3 Users / lines. We have 3 staff in our office. We would like to be able to answer a call from any handset, be able to place that caller "On Hold" and allow any other phone to be able to "Pick up" that caller and speak with the caller.

How can we do this and have the visibility to see on the other handsets that a caller is "On hold?" Thx Mark

shared lines

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Answer 1 · 2015-09-10T17:28:31Z

danno147 answered Sep 10, '15

Sounds like RC's shared lines. But you need to check with your rep b/c I'm thinking you need polycom phones for that.

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Answer 2 · 2015-09-10T17:29:09Z

danno147 answered Sep 10, '15

To answer your other questions - set up presence keys on the phones. Need to make sure you have a set that has enough keys.

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Answer 3 · 2015-09-10T17:48:29Z

mike answered Sep 10, '15 jb-ferguson commented Nov 11, '19

It does indeed sound like you want shared lines. Danno is correct, only certain phones support this feature. You can view the link below for more information. We do highly recommend that you have a discussion with your account manager about this. If you set up shared lines, then it removes other functionality from the phones.

Shared Lines Overview

Only Polycom desk phones: 321, 335, 550, 650HD, VVX-310, VVX-410, VVX-500.

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jb-ferguson commented · Sep 10, 2015 at 06:40 PM

While it's not a perfect solution you can park the phone call ( press ##*3 ), which will place the caller on Hold and announce to you where the call is parked. Let the other office worker who will take the call know where the park location is (i.e., *833). They simply have to pick up their phone, dial in the park location and they will be connected.

For more information on parking calls, see this KnowledgeBase article:
http://www.ringcentral.com/office/features/call-park/overview.html

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danno147 commented · Sep 10, 2015 at 05:54 PM

Oh, and phone rentals are not an option for Shared lines (if applicable).

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Shared Lines: Visibility of "Calls On Hold" on all hand sets

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