The new reports are much faster and easier to use however the functionality to see who picked up a call from a queue/group-ring is missing! I believe this information was in the old reports (but they were too slow to use). RingCentral, please add the ability to run a summary reports on who picks up a call.
RC Chat support said to select "Call Type: Internal" to get this info. However, when I do I'm missing internal users. Seems like the new reporting is still a beta. Sorting also does not work for me. Frustrating. Note: This conversation was created from a reply on: Please provide more advanced reporting options..
RC Chat support said to select "Call Type: Internal" to get this info. However, when I do I'm missing internal users. Seems like the new reporting is still a beta. Sorting also does not work for me. Frustrating. Note: This conversation was created from a reply on: Please provide more advanced reporting options..