Our office receives call queues to physical handsets. When a call queue comes through, the phone rings, and a RingCentral robot voice says "call queue, press 1 to accept" but for some reason it also says only "call queue" and then there's a click and pressing 1 or any other number will do nothing and the call is effectively disconnected. There's about 1 second of time from picking up the phone to press 1 and then the line will connect. Can we increase the amount of time available before disconnecting the line?
I just spent about 30 min talking to tech support about this and tested it multiple different ways and the RingCentral tech says it's a known issue but can not be fixed at the moment. Does anyone else have a similar issue?
I just spent about 30 min talking to tech support about this and tested it multiple different ways and the RingCentral tech says it's a known issue but can not be fixed at the moment. Does anyone else have a similar issue?