Our business keeps getting failures when sending out faxes. Sending PDF files sometimes results in them taking HOURS (8 or more) to send out. This is unacceptable to our business and we are tired of calling support only to reach someone in a third world country who cannot even understand what we are trying to tell them.
The error we are receiving is this: Your fax included the following file(s). Please check the file(s) that could not be rendered for errors or refer to our website for supported file types.
We know PDF is a supported file type, we send them all the time. We primarily use email to send faxes, but occasionally will send them with the online portal. Same results with both.
This needs to be fixed or we are switching providers. Any US based support numbers available?
The error we are receiving is this: Your fax included the following file(s). Please check the file(s) that could not be rendered for errors or refer to our website for supported file types.
We know PDF is a supported file type, we send them all the time. We primarily use email to send faxes, but occasionally will send them with the online portal. Same results with both.
This needs to be fixed or we are switching providers. Any US based support numbers available?
