My account has been hacked since September 15th, 2015 and still no resolution. Each day unauthorized calls are being made from my various extensions. I change the passwords each day but that doesn't help. Now they are ordering additional services such as 2 - 800 # unauthorized and 2 calling credit packages each unauthorized. These additional features are going through to my credit card on file. Ring Central wont suspend charging until this is resolved. I have contacted American Express and told them about the fraud. A temporary block is being put on Ring Central but it seems the hackers are using an outside payment source. I call customer care and fraud each day and I get nowhere. They just tell me it is a priority and someone from fraud will contact me. A week later no one has. They tell me there are no notes on the account telling customer care what the progress is. So, I don't know if engineering is working on the breech. What can I do??? Any ideas???
My case #03946890 and customer care said it was sent priority to the fraud dept and I would get a call never have. This started on 9/15/15 and continues until today. The hacking seems to only take place at night (est) such as 10pm or 1am, 3am, 4am. Last night they got into the admin extension a few hours after I changed the password and pin than they enable international calling which had been disabled by ring central previously. I don't have a sales rep. I signed up for service maybe 4yrs ago and never needed anything else since that time. I'm talking to other vendor now and they are all telling me that RC has security issues. I filed a complaint with the BBB of which there were already many complaints for different reason. My next step is to file complaints with the FTC, FCC and Homeland Security. Maybe someone will take notice as it seems RC is not taking notice.
Fraud has sent 3 e-mails to
email@example.com 9/16/2015 10:58 AM, 9/17/2015 8:55 AM, and 9/20/2015 11:52 PM. Looks like they are waiting to hear back from Ben. Do you know who Ben is? What is your name?