question

The only thing I get from fraud is that are password or pin has been changed nothing else. No update on what is being done. I have spoken with this so called fraud dept and they never can tell me what is being done. They tell me there are no notes on the account from engineering. I ask to have a high level executive call me back and so far no one has called. I really don't call this a real department. Don't set this conversation to private other customer need to know how RC is handling my case.

I will follow up on the case.

Here is a copy of the what Fraud Dept sent me the 3x you reference previously:
Dear RingCentral Customer:

We have detected access to your RingCentral account, 2126458866 from an IP address in a suspicious range commonly used to gain unauthorized access to accounts. As a precautionary measure, the password and security question/answer of the possibly affected extension(s) 11have been reset in order to prevent unauthorized access.

In order to maintain the security of your account, we request that you change the password and security question and answer for all of the extensions on your account. Per Sections 2, 3, and 8 of the Terms of Service, you may be liable for any future unauthorized usage of your account.

You can update the passwords by logging into an administrator extension or using the Reset your password link online. The new passwords should be strong, at least 8 digits, and random, and should avoid using simple patterns or repeating digits such as 24681012 or 32323232.

Using the new passwords, you can log into the extensions to update their security questions and answers. For security, avoid using common security question answers, such as QWERTY, or answers that are easy to guess. If you use public information, such as your high school mascot, an intentional misspelling can help protect the account.

If you need assistance with the password or security question updates, you can reach the fraud prevention department Monday Friday, 7 AM 4 PM (PT) at 877-510-5787. If you need assistance after hours you can reach customer support at 888-898-4591. In addition, if you have international calling on your account, it has been disabled as a precautionary measure to avoid possible international toll fraud.

Please reply to this email after you have updated the passwords and security questions and answers for all of your extensions. If you require international calling, please indicate that in your email.

Regards,

Fraud Investigation Department

As you can see the email from Fraud is really useless in my case. I changed my passwords and pins almost daily but yet it still gets hacked. I call the Fraud Dept # and they really tell me nothing more than it has been upgraded as a priority. No help and no solutions. Very useless department.

I have reset password, pin and security questions each time they responded and almost every day. I even had the fraud department on the line when I was changing passwords for each extension. So far, I had them cancel one extension. Last night I changed my password and pins for each extension (6exts) again about 1am and this morning I get a notice from RC that my password and pin have been changed on 3 of the extension around 4am. How could this be after I changed the password and pin early that evening. To make matters worst the International calling that RC disable on all extensions last Wednesday was turned on by the Hacker last night I guest so they can make International calls. But they had control to do this. Also, for two days in a row they ordered a credit package at $20 each with auto replenish and last week they ordered two 800 # all from my account