This is an issue we've had before, but only with the iOS app. Now one of our employees using Android is having this issue.
We've setup the mobile app to use the native dialer when making outgoing calls (NOT VoIP). So normally, if you call an extension in the RingCentral app, the native smartphone dialer with make the call and connect to the extension automatically. For two of our users, the call routes to the auto-receptionist and they are forced to manually enter the extension instead.
We have uninstalled/reinstalled the app, rebooted their smartphones, and created new user accounts for them, to no avail. Two of our users are having this problem, one on iOS, and one on Android.
We've setup the mobile app to use the native dialer when making outgoing calls (NOT VoIP). So normally, if you call an extension in the RingCentral app, the native smartphone dialer with make the call and connect to the extension automatically. For two of our users, the call routes to the auto-receptionist and they are forced to manually enter the extension instead.
We have uninstalled/reinstalled the app, rebooted their smartphones, and created new user accounts for them, to no avail. Two of our users are having this problem, one on iOS, and one on Android.