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Douglas Lee avatar image
Douglas Lee asked Douglas Lee commented

Error message "POK"

When I attempt to make an outgoing call, I get an error message that the number I have reached is "out of service" (and I know that it is not). I then get error message "POK"
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kim avatar image
kim answered
Setting conversation to private so I can gather more information. Please provide call sample for me to check. 

Date/Time: 
Called number (to) 
Called number (from)-number + your ext
Result: error message given 
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Douglas Lee avatar image
Douglas Lee answered Douglas Lee commented
9-22-15 at 11:47 EDT
Called number 203-206-3141
Called from 203-672-5882 (X 882)
Error = "The number you have reached is not in service; please try again.  Error POK."

(The same error occurs when I call 203-208-2897 which is my home / landline)
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kim avatar image kim commented ·
Thank you!

Does it connect when you call from your cell phone? 
I just called it from my RC number and got the same error. 

I spoke with Tier 3...it's a routing error with the downstream carrier.  Please open a web case and include all of this information!  
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Douglas Lee avatar image Douglas Lee commented ·
Yes, I can reach both of those numbers with my cell.
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kim avatar image kim commented ·
I'll create a case for you.  
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kim avatar image kim commented ·
Your case # is 03963623 and has been escalated to Tier 3
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kim avatar image kim commented ·
Please take our Community Survey . 
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