question

Brette Freedle asked Sep 27, '15 Brette Freedle answered Sep 28, '15

Call log issue shows simultaneous call out to my Ringcentral number when receiving an incoming call

Over the previous week I am experiencing an issue with the call log on the desktop and mobile app where the call log will show a simultaneous call out to my Ringcentral number when I receive an incoming call. The call log shows Voip call (to my Ringcentral number) "stopped". This also seems to sometimes result in a delay in Ringcentral recognizing the caller id on the incoming call from my contacts.

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Brette Freedle answered Sep 28, '15

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mike answered Sep 28, '15

Thanks Brette, We'll take a look.

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mike answered Sep 28, '15

Hi Brette, I posted a screenshot from the online account. It contains more details. I'm not seeing any simultaneous calls to your RC number. Can you further clarify please?

Mike

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Brette Freedle answered Sep 28, '15

Mike, I suppose that's kind of the issue, there's some error in the call log on the phone and desktop, for instance on 9/25 on the phone and desktop call logs there are calls out to myself (Brette Freedle) that 1) have no explanation (since I was sitting there when the call came in I know are simultaneous with an incoming call) and 2) looking at your posting of my online log don't seem to appear there.

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kim answered Sep 28, '15

Brette, Do you have time to test this with me after lunch today?

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kim answered Sep 28, '15

This looks like the call on your logs that you posted this morning. This matches your Softphone logs: 1 missed, 1 inbound, 1 outbound. All separate calls. but EARLY in the morning. LOL

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Brette Freedle answered Sep 28, '15

Yes, please give me a call at your convenience, thank you

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Brette Freedle answered Sep 28, '15

Mike see attached, same issue occurring with recent calls, log shows calls out to me contemporaneous with received incoming calls.

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kim answered Jul 28, '20

I can set this conversation to private so that you can attach a screenshot and your logs will be secure. Can you please post a screenshot?

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Brette Freedle answered Jul 28, '20

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