This morning I had two important calls with a supplier in Ireland. I have called them on numerous occasions before. But RingCentral wouldn't let me place the calls. It said I had to contact the account administrator (that's me). We have call credit and international calls enabled.
So I called RingCentral's technical support who tells me that calls to Ireland have been blocked because of some recent fraudulent activity and that I need to fill out a form and send it back to request it being unblocked. Seriously? What next? No calls to Rochester on a Tuesday? Placing calls to Germany by sending a fax in triplicate?
Does anyone have any suggestions about how to escalate this problem so that it gets resolved immediately? Has anyone else experienced this kind of issue? Is it just my account? Just these two numbers? Or all accounts and the whole of Ireland?
So I called RingCentral's technical support who tells me that calls to Ireland have been blocked because of some recent fraudulent activity and that I need to fill out a form and send it back to request it being unblocked. Seriously? What next? No calls to Rochester on a Tuesday? Placing calls to Germany by sending a fax in triplicate?
Does anyone have any suggestions about how to escalate this problem so that it gets resolved immediately? Has anyone else experienced this kind of issue? Is it just my account? Just these two numbers? Or all accounts and the whole of Ireland?