question

Joseph Owen avatar image
Joseph Owen asked tubbs1262 commented

Yealink W52P beeping then disconnecting call - issue with firmware

Brand new Yealink w52p phones are randomly beeping loudly, then disconnecting the call.

On the screen of the phone it will say "Charging" even though the battery is full.

Have 5 Yealink w52p's each with its own wireless base.

It isn't happening a lot but frequently enough to cause issues.

topic-default
4 comments
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kim avatar image kim commented ·
Got your e-mail and I replied.  Have then reboot the base units.  
1 Like 1 ·
kim avatar image kim commented ·
Are all the the phones doing it on every call? 
1 Like 1 ·
Joseph Owen avatar image Joseph Owen commented ·

I emailed you the serial numbers. I am having the site reboot the handsets. Keep in mind these aren't your regular desk phones, these are wireless phones you could actually carry them around in your pocket if you wanted.

0 Likes 0 ·
Joseph Owen avatar image Joseph Owen commented ·
They aren't doing it on every call. Got your email. Just happened to a phone at about 11:04am CST.
0 Likes 0 ·

1 Answer

·
Joseph Owen avatar image
Joseph Owen answered tubbs1262 commented
will do!
2 comments
1 |1000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

kim avatar image kim commented ·
I found out this is a know issue with the Firmware. Please open a webcase and place this ID# in the Description:  CNV-14329
0 Likes 0 ·
tubbs1262 avatar image tubbs1262 commented ·
FWIW, a new set of Yealinks and a few hours worth of Firmware upgrades did not fix ours.

Did it fix yours Joseph?
0 Likes 0 ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.