question

Marshall,  Try to uninstall the existing version then try installing from this link. Please do not share this link externally as it's specific to your account type.

Windows:  https://ringcentral.box.com/s/0vb1rvbqpt60r0fllp39in3ym4apdu05

I appreciate the download, and this morning I tried it. I got the same result. 
I uninstalled the current version yesterday and installed your version this morning. 
What I am having difficulty with is the fact that I have about 10 other users using the same version he was running. I think it worked until the beginning of the week. The more I think about it the suspicious I get about the problem possible being related to a system dependency.
We have a consultant that handles all of our network issues and our windows updates. But I don't remember any updates occurring over the last few weeks.

Anything else we can try or look at?

Please see HERE: see troubleshooting steps:

1)  logout and close the app completely
 --- Even close it from running in the background (see image 1) 





2) Go to My Computer Local Disk (C:) > User > click on the PC user > App Data > Local > RingCentral > and delete both the Softphone & RingCentral for Windows files (See image 2). 





3) Log back in (to new version) 

I looked and found nothing in your steps that would work for me.

I did delete the folders. I'm not so much crashing as much as just hanging with this:


That is all I get and then it hangs. When I close it and go to the system tray and exit it, and error report gets generated. I did it twice, and since they were not identical, I included both for you:

=========================================

Problem: Halt on unexpected exception at location WinHook

Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x5900000F; DEP 0x5900000f;

* stack trace *

<undef>

QOpenGLContextGroupPrivate::cleanup

QOpenGLContextGroupPrivate::removeContext

QOpenGLContext::destroy

QCoreApplication::sendPostedEvents

 

Details: Exception

>>> 

Halt on unexpected exception at location WinHook

Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x5900000F; DEP 0x5900000f;

* stack trace *

<undef>

QOpenGLContextGroupPrivate::cleanup

QOpenGLContextGroupPrivate::removeContext

QOpenGLContext::destroy

QCoreApplication::sendPostedEvents

 

<<< 

ESS::Assertion in thread main (3368) @ ..\..\..\src\Utils\ErrorsSubsystem.cpp:394 in void __cdecl ESS::HaltOnUnexpected(const struct Utils::ExceptionInfo &,const class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> > &)

* Stack trace *

ESS::BaseException::GetStack

ESS::BaseException::BaseException

ESS::HaltOnUnexpected

'anonymous namespace'::ExceptionFilter::UnhandledExceptionFilterProc

UnhandledExceptionFilter

EtwReplyNotification

RtlInitializeExceptionChain

=======================================================

Problem: Halt on unexpected exception at location WinHook

Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x88148D88; DEP 0x88148d88;

* stack trace *

<undef>

QOpenGLContextGroupPrivate::cleanup

QOpenGLContextGroupPrivate::removeContext

QOpenGLContext::destroy

QCoreApplication::sendPostedEvents

 

Details: Exception

>>> 

Halt on unexpected exception at location WinHook

Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x88148D88; DEP 0x88148d88;

* stack trace *

<undef>

QOpenGLContextGroupPrivate::cleanup

QOpenGLContextGroupPrivate::removeContext

QOpenGLContext::destroy

QCoreApplication::sendPostedEvents

 

<<< 

ESS::Assertion in thread main (6720) @ ..\..\..\src\Utils\ErrorsSubsystem.cpp:394 in void __cdecl ESS::HaltOnUnexpected(const struct Utils::ExceptionInfo &,const class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> > &)

* Stack trace *

ESS::BaseException::GetStack

ESS::BaseException::BaseException

ESS::HaltOnUnexpected

'anonymous namespace'::ExceptionFilter::UnhandledExceptionFilterProc

UnhandledExceptionFilter

EtwReplyNotification

RtlInitializeExceptionChain

====================================

Thanks for the help.